Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at sales@wonderboxau.com.au

Delivery

Yes, you can pick which day at checkout.

Yes, however you must provide the correct information within 2 days. Shoot us an email should you require to make a change. (changes to the message only). All items you select are final and cannot be changed.

Yes, pick up is available. We are located in West Hoxton 2171 NSW.

Unfortunately not. We can only deliver Sydney wide. Our products are too fragile to ship interstate.

No, our products are hand delivered by our team. You will receive a message with an estimated time for delivery on the day.

Ordering

Yes, we can add a message/card to your order. You can add your note at the check out page.

Generally 2-3 business days however, peak seasons can take longer (Easter, Christmas, Mothers Day, Fathers Day & Valentines Day).

Usually we require 2-3 days however, shoot us a message for same day order and we'll try our best!

We can source the item for you provided it is available locally (in the Liverpool 2170 region) however, a sourcing fee will apply. *We will require a minimum of 5 days notice to source items on your behalf.